About BeyondTrust
Securing identities in a hybrid work world
Key Highlights
- Headquartered in Johns Creek, GA with 1,001+ employees
- Launched a new software platform in 2022 for enhanced security
- Acquired by Bomgar in 2018, expanding its capabilities
- $12.1 million raised in funding to support growth
BeyondTrust, headquartered in Johns Creek, GA, is a leading Privileged Access Management platform that empowers organizations to secure identities and mitigate threats in a work-from-anywhere world. With over 1,001 employees, BeyondTrust has modernized its offerings with a new software platform laun...
🎁 Benefits
BeyondTrust offers comprehensive healthcare benefits, a robust retirement plan, and a generous time-off policy to support employee well-being and work...
🌟 Culture
BeyondTrust fosters a culture that embraces both in-office and remote work, focusing on secure authorization and adaptability to meet the changing dem...
It Support • Entry-Level
Overview
BeyondTrust is hiring a Service Desk Analyst to provide technical support and assistance to end users in Singapore. You'll manage IT equipment and ensure timely resolution of IT-related issues. This role is ideal for someone customer-oriented and motivated.
Job Description
Who you are
You are a highly motivated and customer-oriented individual looking to start your career in IT support. You thrive in environments where you can help others and enjoy solving technical issues. Your ability to communicate effectively with both technical and non-technical users sets you apart. You are eager to learn and grow in the field of cybersecurity and IT support.
What you'll do
In this role, you will be responsible for providing technical support and assistance to end users both face-to-face and remotely. You will log and track incidents and service requests in a ticketing system, ensuring that all information is accurate and up-to-date. You will escalate issues to the appropriate teams when necessary and follow established processes for incident resolution and request fulfillment. Additionally, you will manage and maintain all IT equipment within the office premises, ensuring everything is functioning optimally.
What we offer
BeyondTrust offers a culture of flexibility, trust, and continual learning. You will be recognized for your growth and the impact you make on our success. You will work in a supportive environment where you can challenge yourself and be inspired by your colleagues. This role provides an excellent opportunity to develop your skills in a leading cybersecurity company.
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