It Support • Mid-Level

Who you are

You have a strong technical background and experience in IT support, serving as a point of contact for technical issues. You are skilled in troubleshooting and resolving incidents, ranging from routine to complex, and you have a proactive mindset that drives you to implement improvements that enhance efficiency. You enjoy working in a collaborative environment, bridging the gap between end-user support and system administration. Your ability to communicate effectively with both technical and non-technical stakeholders makes you a valuable asset to any team.

You thrive in a flexible, remote-first culture and are comfortable taking on autonomy and responsibility in your role. You have experience working with enterprise applications and tools, and you are eager to learn and adapt to new technologies. Your problem-solving skills are complemented by your attention to detail, ensuring that you address issues thoroughly and efficiently. You are customer-centric and understand the importance of providing excellent support to enhance user satisfaction.

What you'll do

As an IT Service Desk Analyst at dLocal, you will be responsible for handling a variety of IT incidents and requests. You will serve as the first point of contact for technical issues, ensuring that users receive timely and effective support. Your role will involve performing administration within enterprise applications and tools, as well as collaborating with System Administrators on escalated issues. You will implement improvements to reduce recurring problems and enhance overall efficiency in IT operations.

You will work closely with cross-functional teams to identify and resolve technical challenges, ensuring that systems are running smoothly and efficiently. Your proactive approach will help in identifying potential issues before they escalate, allowing you to maintain a high level of service for end-users. You will also have the opportunity to contribute to the development of best practices and processes within the IT support team, fostering a culture of continuous improvement.

What we offer

At dLocal, you will be part of a dynamic and diverse team that values collaboration and innovation. We offer a flexible work environment that allows you to balance your professional and personal life. You will have access to travel, health, and learning benefits, supporting your growth and development within the company. Joining dLocal means being part of a mission-driven organization that impacts millions of people's daily lives through payment solutions in emerging markets.