It Support • Mid-Level

Who you are

You have experience in IT support, delivering high-quality service in line with targeted SLAs. Your strong customer service skills enable you to handle tickets professionally while communicating effectively with end-users. You thrive under pressure in fast-paced environments, demonstrating analytical and problem-resolution skills. Your communication skills are excellent, both written and spoken, and you possess the ability to empathize with users to ensure their needs are met. You are familiar with ITIL processes and have a working knowledge of ticketing systems like ServiceNow, which you use to capture interactions and aid in continual service improvements.

Desirable

You have a passion for new technologies and a pragmatic approach to problem-solving. Flexibility in working hours is vital, as you will be required to work in a rotating shift pattern. Occasional travel to customer sites in the UK and Ireland may be required, showcasing your adaptability and commitment to providing excellent service.

What you'll do

As a Service Desk Engineer at Navisite, you will be responsible for delivering high-quality IT support services, ensuring that all interactions are captured within the ticketing system. You will categorize tickets based on ITIL principles, helping to streamline processes and improve service delivery. Your role will involve working closely with end-users to resolve issues efficiently, maintaining a focus on customer satisfaction. You will also contribute to the continual improvement of service delivery by analyzing ticket trends and implementing best practices. Your ability to communicate effectively will be essential as you collaborate with team members and other departments to enhance the overall user experience.

What we offer

At Navisite, we celebrate our employees and invest in their well-being and development. You will be part of a global, talented team that values hard work, fun, and community engagement. We offer a hybrid work environment, allowing for flexibility while ensuring you have the support you need to succeed. Join us and be part of a company that recognizes commitment and achievements, both inside and outside the office.