About Bigblue
Logistics solutions tailored for eCommerce success
Key Highlights
- Headquartered in Paris, France with 201-500 employees
- $18.6 million in funding to support growth
- End-to-end order fulfillment services for eCommerce brands
- Transparent salary grid promoting equal pay
Bigblue is a logistics provider based in Chaussée-d'Antin, Paris, specializing in eCommerce solutions for brands of all sizes. With $18.6 million in funding, Bigblue offers end-to-end order fulfillment services, including product storage, personalized packaging, and inventory analytics, while only c...
🎁 Benefits
Bigblue offers comprehensive health coverage fully paid by the company, stock option packages for all employees, and remote work options for two days ...
🌟 Culture
Bigblue's culture emphasizes transparency and fairness, with a transparent salary grid to ensure equal pay for equal work. The company focuses on prov...
Overview
Bigblue is hiring a Professional Services Manager to lead the new Professional Services program aimed at optimizing delivery options and operational processes for merchants. This role requires strong leadership and operational excellence skills.
Job Description
Who you are
You have a proven track record in managing professional services or operational excellence, ideally within the e-commerce or logistics sectors. Your experience includes building and leading teams, and you understand the nuances of delivering tailored solutions to clients. You possess strong analytical skills and can design revenue models that ensure profitability while delivering value to customers. You are adept at managing both repeatable and bespoke projects, demonstrating flexibility in your approach to meet diverse client needs.
You thrive in a fast-paced environment and are passionate about driving innovation and operational efficiency. Your communication skills are exceptional, allowing you to effectively engage with stakeholders at all levels. You are a strategic thinker who can align professional services with broader business objectives, ensuring that your team contributes to the company's growth and success.
What you'll do
As the Professional Services Manager, you will be responsible for building and leading a new function that provides structured, expert advice to merchants. You will design and implement onboarding packages and manage tailored merchant migrations, ensuring that clients can fully leverage Bigblue's logistics platform. Your role will involve forecasting team utilization and ensuring strong project economics, making Professional Services a profitable growth engine for the company.
You will collaborate closely with other departments to integrate professional services into the overall customer journey, enhancing the customer experience and driving satisfaction. Your leadership will be crucial in establishing best practices and operational standards that align with the company's mission to revolutionize e-commerce logistics. You will also be responsible for mentoring your team, fostering a culture of excellence and continuous improvement.
What we offer
At Bigblue, you will be part of a dynamic team that is passionate about transforming the logistics landscape for independent brands. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions will directly impact the success of our clients and the company as a whole. Join us in our mission to make fulfillment faster, smarter, and more cost-efficient.
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