Support Engineer • Principal

Who you are

You have a strong background in technical support, ideally with experience in data security, compliance, or privacy solutions. Your ability to communicate effectively with clients and understand their needs sets you apart. You thrive in a hands-on role where you can directly impact customer satisfaction and product enhancement. You are comfortable working independently and can exercise judgment with little oversight. Your passion for technology and innovation drives you to stay updated with the latest trends in the industry.

What you'll do

As a Principal Premium Support Engineer at BigID, you will be responsible for providing exceptional product assistance to our clients. You will address configuration questions and capture enhancement requests, ensuring that our customers receive the best possible support. Your role will involve collaborating with cross-functional teams to resolve complex issues and improve our product offerings. You will also play a key role in mentoring junior support staff and contributing to the overall success of the support team.

What we offer

At BigID, we foster a culture of inclusion and equality, where every voice is heard and valued. You will have the opportunity to work with some of the most talented individuals in the industry, contributing to innovative solutions that help our customers manage their data effectively. We offer a competitive salary and benefits package, along with opportunities for professional growth and development within a fast-paced and rewarding environment.