About Binance
The cryptocurrency exchange platform for traders worldwide
Key Highlights
- Processes over 1.4 million orders per second
- Headquartered in Malta with 1001+ employees
- $2 billion growth equity funding raised in 2025
- Access to hundreds of digital currency pairs
Binance is a leading cryptocurrency exchange platform headquartered in Malta, processing over 1.4 million orders per second. With access to hundreds of digital currency pairs and some of the lowest trading costs in the industry, Binance has attracted a diverse user base, including both enthusiasts a...
🎁 Benefits
Binance offers competitive salaries with the option to be paid in cryptocurrency, comprehensive health insurance, and flexible working hours. Employee...
🌟 Culture
Binance fosters a fast-paced culture focused on security and execution speed, making it a top choice for cryptocurrency traders. The company values in...
Skills & Technologies
Overview
Binance is hiring a Data Scientist Lead to advance customer service scheduling optimization through innovative AI solutions. You'll develop and refine Large Language Models (LLMs) and create scalable frameworks tailored to customer service. This position requires expertise in machine learning and natural language processing.
Job Description
Who you are
You have a strong background in data science with a focus on machine learning and natural language processing — you've successfully developed and implemented AI solutions that enhance business decision-making and optimize processes. Your experience with Large Language Models (LLMs) allows you to extract actionable insights and improve customer service operations.
You possess deep technical skills in Python and relevant machine learning frameworks such as TensorFlow and PyTorch — you are comfortable researching and implementing cutting-edge algorithms to solve complex problems. Your ability to leverage business domain knowledge enables you to elevate the impact of AI products effectively.
You are a collaborative team player who thrives in a fast-paced environment — you enjoy working with cross-functional teams to drive innovation and maintain a competitive edge in the market. Your strong analytical skills help you make data-driven decisions that align with business goals.
What you'll do
In this role, you will lead the development and refinement of Large Language Models (LLMs) to enhance customer service scheduling systems — your work will directly impact the efficiency and effectiveness of our operations. You will research and implement innovative AI solutions that optimize scheduling processes, ensuring that our customer service remains top-notch.
You will create scalable and robust LLM/RAG frameworks tailored to customer service scheduling — this involves collaborating with various stakeholders to understand their needs and translating them into technical requirements. Your expertise will guide the team in developing AI products that are not only effective but also user-friendly.
You will be responsible for fostering a culture of innovation within the team — encouraging team members to explore new ideas and approaches to problem-solving. Your leadership will help maintain a competitive market edge as you drive the adoption of advanced AI technologies.
What we offer
At Binance, you will be part of a leading global blockchain ecosystem — we offer a dynamic work environment where innovation is encouraged and rewarded. You will have the opportunity to work on cutting-edge technologies that are shaping the future of finance and customer service.
We provide competitive compensation and benefits, along with opportunities for professional growth and development — we believe in investing in our employees to help them reach their full potential. Join us in advancing the freedom of money and improving financial access for people around the world.
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