Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, particularly in the blockchain and backend development domains. Your experience includes troubleshooting complex technical issues and providing expert-level support to users. You are comfortable collaborating with backend development teams to resolve issues and improve system performance.

Your technical expertise includes proficiency in Java and Spring Boot, allowing you to understand and engage in backend tasks effectively. You have a solid understanding of APIs and how they integrate with blockchain technologies, enabling you to provide comprehensive support to users and developers alike.

You possess excellent problem-solving skills and can communicate technical concepts clearly to both technical and non-technical stakeholders. Your ability to work under pressure and manage multiple tasks simultaneously makes you a valuable asset to any team.

Desirable

Experience with cryptocurrency exchanges or blockchain technology is a plus. Familiarity with microservices architecture and cloud-based solutions will enhance your ability to support Binance's infrastructure.

What you'll do

As a Technical Support Engineer at Binance, you will be responsible for resolving complex technical issues that arise within our blockchain ecosystem. You will work closely with backend development teams to troubleshoot and resolve issues, ensuring that our systems operate smoothly and efficiently.

Your role will involve engaging with users to understand their technical challenges and providing expert-level support. You will also have opportunities to participate in backend development tasks, contributing to the improvement of our systems and services.

You will be expected to document issues and solutions, contributing to our knowledge base and helping to streamline support processes. Your insights will be valuable in identifying areas for improvement within our systems and processes, and you will collaborate with cross-functional teams to implement solutions.

What we offer

At Binance, you will be part of a leading global blockchain ecosystem, working with cutting-edge technologies in the cryptocurrency space. We offer a dynamic work environment where you can grow your skills and advance your career.

You will have access to ongoing training and development opportunities, allowing you to stay at the forefront of blockchain technology and technical support practices. Our team is committed to fostering a collaborative and inclusive culture, where your contributions are valued and recognized.

Join us in our mission to build an inclusive financial ecosystem and improve financial access for people around the world. We encourage you to apply even if your experience doesn't match every requirement — your passion for technology and commitment to excellence are what matter most.