Technical Support Engineer • Mid-Level

Who you are

You have 1-5 years of experience in technical or customer support, ideally in SaaS or hardware-related industries — you possess the ability to independently diagnose product-related issues and provide effective solutions to customers. Your experience with CRM and ticketing systems, particularly Zendesk, allows you to manage customer inquiries efficiently and effectively.

You have a strong understanding of technical concepts and can communicate them clearly to users — your prior mentoring or team support experience has equipped you with the skills to guide others and enhance team performance. Bonus points if you are fluent in Chinese, as this will help you engage with a broader customer base.

What you'll do

As a Technical Support Engineer at Plaud, you will be the first point of contact for customers seeking assistance with our AI-driven products — your role involves diagnosing and resolving technical issues, ensuring that users can maximize the benefits of our innovative solutions. You will collaborate with the support team in the Philippines to handle standard tech cases and contribute to the development of our FAQ and knowledge base for self-help resources.

You will work closely with both hardware and software teams to relay customer feedback and improve product offerings — your insights will be invaluable in shaping future developments and ensuring that our solutions meet user needs effectively. Your ability to communicate technical information clearly will help bridge the gap between our products and our customers, enhancing their overall experience.

What we offer

Joining Plaud means becoming part of a pioneering team that is at the forefront of AI innovation — you will have the opportunity to work with cutting-edge technology and contribute to products that enhance productivity and efficiency in real-life scenarios. We foster a collaborative environment where your contributions are valued, and your career can reach new heights as we continue to grow and expand globally.

We encourage you to apply even if your experience doesn't match every requirement — we believe in the potential of our team members and are committed to providing the support and resources needed for your professional development. At Plaud, you will not only be part of a successful company but also play a crucial role in shaping the future of work through AI-driven solutions.