About Bitvavo
Your gateway to digital asset trading
Key Highlights
- Over 1 million users and €10 billion in transactions
- Access to 175+ digital assets including Bitcoin and Ethereum
- Founded in 2018, headquartered in Amsterdam
- Transparent pricing with low trading fees
Bitvavo, headquartered in Amsterdam, is a leading trading platform that provides access to over 175 digital assets, including Bitcoin, Ethereum, and various altcoins. With a mission to democratize digital asset trading, Bitvavo serves over 1 million users and has processed more than €10 billion in t...
🎁 Benefits
Bitvavo offers competitive trading fees, a user-friendly interface, and a robust security framework. Employees enjoy flexible working hours, a remote ...
🌟 Culture
Bitvavo fosters a culture of transparency and accessibility, prioritizing user experience and security. The team is dedicated to continuous improvemen...
Overview
Bitvavo is hiring a Head of Customer Service & Experience to oversee customer support functions and enhance customer experience. You'll lead a high-performing team and ensure compliance with regulatory standards. This role requires strong leadership and customer service skills.
Job Description
Who you are
You have extensive experience in customer service management, ideally within the financial services sector, where you've successfully led teams to deliver exceptional customer experiences. Your leadership style fosters a high-performing culture, encouraging team members to excel in their roles while maintaining compliance with regulatory standards. You understand the importance of customer trust and are committed to providing unwavering support to users of digital assets.
You possess strong analytical skills, allowing you to identify opportunities for product and service enhancements. Your ability to secure stakeholder alignment is crucial in driving initiatives that improve customer satisfaction and operational efficiency. You are adept at managing customer queries and issues, ensuring they are resolved efficiently and effectively.
What you'll do
As the Head of Customer Service & Experience at Bitvavo, you will oversee the entire customer support function, including Support, Technical Support, Complaints Management, and Quality Assurance. You will lead and develop a team of experts, ensuring that customer queries are handled in compliance with regulatory standards. Your role will involve identifying opportunities for enhancing the customer experience on our platform and implementing strategies to drive these initiatives forward.
You will be the go-to person for everything related to customer experience, working closely with various stakeholders to align on priorities and drive improvements. Your leadership will be instrumental in maintaining Bitvavo's reputation as a market leader in customer service within the digital assets space. You will also be responsible for monitoring team performance and implementing best practices to ensure high-quality service delivery.
What we offer
At Bitvavo, we offer a dynamic work environment where innovation and customer satisfaction are at the forefront of our mission. You will have the opportunity to work with a talented team dedicated to making digital assets accessible for everyone. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of finance and customer service in the digital age.
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