Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer experience marketing, with a focus on building relationships and driving customer loyalty. Your experience in managing marketing initiatives allows you to understand the nuances of customer journeys and how to enhance them effectively. You thrive in collaborative environments, working closely with sales, product, and customer success teams to ensure a seamless experience for clients. You are enthusiastic about creating impactful marketing strategies that resonate with customers and transform them into brand advocates. You possess excellent communication skills, enabling you to articulate customer needs and advocate for their interests within the organization. You are driven by results and are eager to contribute to the growth of a global company.

Desirable

Experience in the North and Central European markets is a plus, as is familiarity with the MENAT region. A background in digital marketing or experience analytics would enhance your ability to succeed in this role. You are adaptable and open to learning new tools and methodologies that can improve customer engagement and satisfaction.

What you'll do

In this role, you will be the voice of the customer, ensuring their needs are met and their experiences are optimized. You will collaborate with cross-functional teams to develop and implement marketing strategies that enhance customer engagement and loyalty. Your responsibilities will include analyzing customer feedback and data to identify areas for improvement and driving initiatives that foster strong relationships with clients. You will work closely with the sales team to align marketing efforts with business objectives, ensuring that customer experiences are at the forefront of all initiatives. You will also be involved in creating marketing materials and campaigns that resonate with your target audience, showcasing the value of Contentsquare's platform. Your role will require you to stay informed about industry trends and customer preferences, allowing you to adapt strategies accordingly. You will play a key role in shaping the customer experience and driving business growth through effective marketing practices.

What we offer

At Contentsquare, we are committed to creating an inclusive workplace where everyone can thrive. You will have the opportunity to work in a dynamic environment with a team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in making complex customer journeys simpler and more effective, and be part of a global leader in experience analytics.