About Braze
The customer engagement platform that drives connections
Key Highlights
- Headquartered in Rose Hill, New York, NY
- Over 1,000 employees and growing
- $182.7 million raised in Series D funding
- Clients include Heineken and Domino's
Braze is a leading customer engagement platform headquartered in Rose Hill, New York, NY. With over 1,000 employees, Braze has raised $182.7 million in funding through Series D rounds, serving clients like Heineken and Domino's. The platform enables brands to create personalized messaging experience...
🎁 Benefits
Braze offers a flexible vacation policy, equal paid family services including fertility benefits and parental leave, and retirement planning with matc...
🌟 Culture
Braze fosters a culture focused on building strong customer relationships through technology. The company emphasizes innovation in mobile engagement, ...
Overview
Braze is hiring a Customer Success Manager II to manage client renewals and retention for major brands. You'll partner with Account Executives to enhance customer experience. This role requires strong communication and relationship-building skills.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally with experience in managing enterprise clients. You understand the importance of client renewals and retention, and you are driven to meet and exceed targets. Your ability to build strong relationships with clients makes you a trusted advisor, and you thrive in collaborative environments where teamwork is essential. You are adaptable and open to new perspectives, which allows you to navigate challenges effectively. You are passionate about helping clients achieve their goals and are eager to contribute to their success. You believe in setting high standards for yourself and your team, and you are committed to continuous improvement.
What you'll do
As a Customer Success Manager II at Braze, you will be responsible for owning client renewals and retention targets for some of the world's biggest brands. You will act as the main point of contact for your customers, ensuring they receive exceptional service and support. You will collaborate closely with Account Executives to align on customer needs and drive feature adoption through shared Success Plans. Your role will involve understanding customer goals and challenges, providing insights and recommendations to enhance their experience with Braze. You will also track and report on key metrics related to customer success, ensuring that your clients are achieving their desired outcomes. Your contributions will directly impact the growth and success of both your clients and Braze.
What we offer
At Braze, we foster a culture of collaboration and support, where your contributions are valued and recognized. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a passionate team that is dedicated to making a real impact in the customer success space. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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