About FinQuery
Transforming financial insights for smarter decisions
Key Highlights
- Over 36,000 professionals use FinQuery for financial insights
- Headquartered in Sandy Springs, GA with 201-500 employees
- Significant funding raised to accelerate product innovation
- Flexible work-from-home options and relaxed dress code
FinQuery is a financial intelligence platform headquartered in Perimeter Center, Sandy Springs, GA, that helps organizations manage their largest areas of spend, including leases, contracts, and software subscriptions. With over 36,000 professionals relying on FinQuery for insights, the company has ...
🎁 Benefits
FinQuery offers a comprehensive benefits package including 401k matching, flexible PTO, paid parental leave, and a $2,000 learning and development sti...
🌟 Culture
FinQuery fosters a collaborative culture that connects multiple departments, streamlining communication and decision-making. The company emphasizes di...
Overview
FinQuery is hiring a Customer Success Manager II to ensure high customer satisfaction and drive product adoption. You'll build relationships with clients and contribute to the product roadmap. This role requires excellent communication skills and a proactive approach to customer needs.
Job Description
Who you are
You have a strong background in customer success, ideally with 3+ years of experience in a similar role. You excel at building trusting relationships with clients and have a deep understanding of their needs and pain points. Your excellent verbal and written communication skills enable you to lead meetings and host webinars effectively. You are proactive in identifying opportunities for customer expansion and renewal, ensuring that clients are satisfied with their experience.
You are passionate about enhancing customer engagement and advocacy, and you understand the importance of promoting product adoption. You have a knack for educating both customers and internal teams about product features and benefits, contributing to the overall success of the company. You thrive in a collaborative environment and enjoy working closely with product teams to relay customer feedback and influence the product roadmap.
What you'll do
As a Customer Success Manager II at FinQuery, you will serve as the primary point of contact for your assigned customers, ensuring they receive the highest level of service and support. You will be responsible for maximizing customer satisfaction rates and driving expansion by identifying additional products and services that meet customer needs. Your role will involve promoting product adoption and engagement, enhancing FinQuery’s reputation and brand recognition in the industry.
You will proactively engage with customers to understand their challenges and provide solutions that align with their goals. By building strong relationships, you will foster customer loyalty and advocacy, which are crucial for the company's growth. You will also collaborate with the product team to communicate customer needs and insights, helping to shape the development of FinQuery’s product offerings.
What we offer
FinQuery offers a dynamic work environment where you can make a significant impact on customer success and satisfaction. You will have the opportunity to work with a talented team dedicated to transforming the accounting automation landscape. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to empower finance teams and enhance their operational efficiency.
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