Solutions Engineer • Senior

Who you are

You are a seasoned professional with a strong background in solutions consulting, ideally with experience in the technology sector. You understand the importance of building long-term partnerships with customers and have a knack for translating complex technical concepts into actionable insights. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, and you thrive in collaborative environments where teamwork is paramount. You are driven by a desire to solve challenges and are comfortable navigating the fast-paced nature of a growing organization. You are open to new perspectives and are eager to contribute to a culture of continuous improvement and innovation.

Desirable

Experience in a customer-facing role within a SaaS company would be a plus, as would familiarity with marketing technology solutions. You are someone who enjoys mentoring others and sharing knowledge, helping to elevate the capabilities of your team. A passion for learning and staying updated on industry trends will help you excel in this role.

What you'll do

As a Senior Solutions Consultant at Braze, you will play a pivotal role in the pre-sales process, acting as a technical thought leader and trusted advisor to prospective customers. You will leverage your extensive product knowledge to guide clients through the sales journey, ensuring they understand how Braze's solutions can meet their needs. Your responsibilities will include conducting product demonstrations, crafting tailored solutions, and collaborating closely with the sales team to develop strategies that resonate with potential clients. You will also be responsible for gathering customer feedback and insights to inform product development and enhancements, ensuring that Braze remains at the forefront of the industry.

In this role, you will engage with cross-functional teams to ensure a seamless transition from sales to implementation, fostering strong relationships with clients to support their long-term success. You will be expected to stay informed about industry trends and competitor offerings, using this knowledge to position Braze effectively in the market. Your ability to articulate the value of our solutions will be crucial in driving customer engagement and satisfaction.

What we offer

At Braze, we pride ourselves on our inclusive and supportive culture, where every team member is valued and encouraged to contribute their unique perspectives. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about making a difference in the marketing technology landscape. Join us in our mission to empower brands to deliver personalized customer experiences that drive engagement and loyalty.