Technical Account Manager • Mid-Level

Who you are

You are a driven individual with a passion for technology and customer success. You thrive in environments where you can act with autonomy and accountability, and you are open to new perspectives that can enhance your work and the team's performance. You understand the importance of building strong relationships and are eager to contribute to a culture of teamwork and high standards. Your curiosity to learn and share diverse passions makes you a vibrant addition to any team. You are prepared to tackle exhilarating challenges and make a real impact in a rapidly growing organization.

What you'll do

As a Technical Account Manager at Braze, you will own the ongoing technical relationship with customers throughout their lifecycle. You will collaborate closely with the Customer Success and wider account teams to serve as a trusted technical advisor. Your primary responsibility will be to define the Braze technology strategy for customers who have purchased the TAM premium service offering, ensuring they unlock maximum value from their use of the Braze platform. You will focus on driving value, retention, and adoption, helping customers navigate their journey with Braze effectively.

What we offer

At Braze, we offer a supportive and inclusive work environment where you can thrive. We believe in creating work-life harmony and championing teamwork. You will be part of a passionate team that values high standards and accountability. We encourage you to apply even if your experience doesn't match every requirement, as we are eager to meet individuals who can contribute to our vibrant culture.