Technical Account Manager • Mid-Level

Who you are

You have a strong operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes. Your experience includes practicing in small to medium scale project management, which has honed your organizational skills and self-starting mindset. You ideally have experience with tools like Postman, xCode, Python, Webhooks, and ETL, and you bring a solid understanding of the payments industry.

What you'll do

As a Technical Account Manager at Stripe, you will strategically support the company’s largest and most complex users. Your primary responsibility will be to provide a gold standard experience to your assigned accounts’ key stakeholders. You will work closely with the wider Operations team to provide current state resources and knowledge, enabling a gold standard experience across teams that interact directly with users via support channels, external documentation, or product/feature feedback or development. You will foster long-term user relationships that grow loyalty to Stripe and its products, ensuring that users derive maximum value from their engagement with Stripe.

You will also work cross-functionally both internally and within your users’ organizations to provide and implement operational solutions on various subjects, including fraud and disputes. Your role will require you to proactively identify opportunity areas to help businesses optimize their technical operations and accelerate their global growth with Stripe. You will be expected to maintain a deep understanding of Stripe’s offerings and how they can best serve your users’ needs, ensuring that you are always positioned to provide insightful and strategic consultations.

What we offer

At Stripe, you will be part of a mission-driven company that aims to increase the GDP of the internet. You will have the opportunity to work with a diverse range of clients, from the world’s largest enterprises to ambitious startups, and contribute to their success by leveraging Stripe’s financial infrastructure platform. The company fosters a collaborative environment where you can grow your skills and advance your career while making a significant impact on the global economy. You will also benefit from a culture that values innovation, teamwork, and a commitment to excellence.