Technical Account Manager • Mid-Level

Who you are

You are a driven individual with a passion for technology and customer success. You thrive in environments where you can act with autonomy and accountability, and you are open to new perspectives that can enhance your work and the work of those around you. Your curiosity to learn and eagerness to share your diverse passions contribute to a vibrant team culture. You understand the importance of setting high standards for yourself and your colleagues, and you are prepared to navigate the challenges that come with rapid growth in a global organization.

You have experience in managing technical relationships and understand the nuances of customer engagement. You are skilled at defining technology strategies that help customers unlock the full potential of the products they use. Your ability to communicate effectively and build trust with clients makes you a valuable asset to any team. You are motivated by the opportunity to make a real impact and help customers achieve their goals.

What you'll do

As a Technical Account Manager at Braze, you will own the ongoing technical relationship with customers throughout their lifecycle. You will collaborate closely with the Customer Success team and other account teams to ensure that customers are getting the most value from their use of the Braze platform. Your role will involve serving as a trusted technical advisor, helping customers define their technology strategy and guiding them in the adoption of Braze's premium service offerings. You will focus on driving value, retention, and adoption, ensuring that customers are satisfied and successful in their use of the platform.

You will engage with customers to understand their needs and challenges, providing tailored solutions that align with their business objectives. Your expertise will help customers navigate the complexities of the Braze platform, and you will be responsible for identifying opportunities for growth and improvement. You will also work closely with internal teams to relay customer feedback and contribute to product enhancements that benefit the entire customer base.

What we offer

At Braze, you will be part of a supportive and collaborative team that values diversity and inclusion. We offer a work environment that encourages personal and professional growth, with opportunities to learn from experienced colleagues and industry leaders. You will have access to resources and tools that empower you to excel in your role and make a meaningful impact on our customers' success. We believe in work-life harmony and strive to create a culture where everyone can thrive. Join us and be part of a team that is passionate about technology and dedicated to helping our customers succeed.