Customer Success Manager • Senior

Who you are

You have a strong background in customer success and project management, with at least 5 years of experience in a similar role. You understand the importance of customer empathy and have a proven track record of transforming customer experiences. Your technical expertise allows you to guide customers through complex implementations, ensuring they feel supported and empowered throughout the process. You are a natural leader, capable of managing a team of consultants and fostering a collaborative environment. You thrive in fast-paced settings and are adept at driving solutions with tenacity. You are committed to building trust with customers and are passionate about their long-term success.

Desirable

Experience in the fintech industry or with AI-powered platforms is a plus. Familiarity with change management processes and a strong understanding of project management methodologies will set you apart. You are comfortable working cross-functionally and have excellent communication skills, allowing you to effectively collaborate with various teams within the organization.

What you'll do

As the Senior Manager of Implementation at Brex, you will lead a team of consultants responsible for onboarding new customers onto the Brex Empower platform. You will oversee the entire implementation process, ensuring that customers transition smoothly from outdated processes to a modern, employee-first approach. Your role will involve developing and refining implementation strategies that prioritize customer needs and drive adoption. You will work closely with customers to understand their unique requirements and tailor solutions that meet their specific needs. Additionally, you will be responsible for setting performance metrics for your team and ensuring that they are met consistently. You will also act as a strategic advisor, helping customers navigate challenges and providing insights that enhance their experience with Brex.

What we offer

At Brex, we are committed to fostering a diverse and inclusive culture. We provide our employees with the tools, resources, and support they need to grow their careers. You will have the opportunity to work with some of the brightest minds in the industry and push your limits in a collaborative environment. We offer competitive compensation packages, including equity options, and prioritize the well-being of our employees through various benefits and initiatives. Join us in our mission to empower companies to spend with confidence and transform the way they manage their finances.