About BrightEdge
Maximize your organic traffic with BrightEdge
Key Highlights
- Over 1,700 enterprise customers including Adobe & Microsoft
- $100 million raised from investors like Insight Partners
- Headquartered in San Mateo, California
- Focus on data-driven SEO and content performance
BrightEdge is a prominent SEO solution and content performance marketing platform headquartered in San Mateo, California. Trusted by over 1,700 customers, including major brands like Adobe, Microsoft, and LinkedIn, BrightEdge helps businesses optimize their organic traffic through data-driven insigh...
🎁 Benefits
BrightEdge offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports work-life balance. Employees also benefit...
🌟 Culture
BrightEdge fosters a culture of data-driven decision-making and innovation, encouraging employees to leverage analytics to improve performance. The co...
Customer Success Manager • Lead
Overview
BrightEdge is hiring a Manager for their Customer Success team to lead and mentor a group of Customer Success Managers. You'll focus on driving impact for enterprise customers and enhancing their experience with the platform.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in digital marketing or SEO. You thrive on mentoring others and have a passion for helping customers achieve their goals. Your analytical expertise allows you to solve complex marketing challenges effectively, and you enjoy collaborating with talented teammates to drive meaningful results.
You possess excellent communication skills, enabling you to build strong relationships with both customers and your team. You are adept at understanding customer needs and translating them into actionable strategies that enhance their experience with the BrightEdge platform. Your leadership style is supportive and empowering, fostering a culture of growth and collaboration within your team.
What you'll do
As the Manager of the Digital Customer Success team, you will lead a group of Customer Success Managers, coaching them to develop their skills and deliver exceptional customer experiences. You will be responsible for driving impact for BrightEdge's enterprise customers, ensuring they achieve their organic search goals through effective onboarding and ongoing support.
You will collaborate closely with various teams, including professional services and account management, to provide strategic support to customers. Your role will involve analyzing customer data to identify opportunities for improvement and implementing best practices to enhance customer satisfaction. You will also play a key role in developing training programs and resources to empower your team and improve overall performance.
What we offer
BrightEdge offers a collaborative and supportive work environment where your ideas are valued and your impact is visible. You will have the opportunity to work with a talented team dedicated to shaping the future of digital marketing. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse teams that drive innovation and success.
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