Customer Success Manager • Lead

Who you are

You have a strong background in customer success management, ideally with experience in leading teams and driving customer engagement. You thrive on mentoring others and have a passion for helping customers achieve their goals. Your analytical expertise allows you to solve complex marketing and analytics challenges effectively. You are a natural leader who enjoys fostering a collaborative environment and empowering your team to deliver world-class customer experiences. You understand the importance of customer satisfaction and are committed to ensuring that your team meets and exceeds customer expectations. You are adaptable and can navigate the challenges that come with managing a diverse group of customer success managers.

What you'll do

In this role, you will lead the Customer Success team at BrightEdge, focusing on driving impact for enterprise customers. You will coach and mentor a talented group of Customer Success Managers, helping them develop their skills and expertise in delivering exceptional customer experiences. You will work closely with your team to identify opportunities for improvement and implement strategies that enhance customer satisfaction and retention. You will analyze customer feedback and data to inform your team's approach and ensure that they are equipped to address customer needs effectively. You will collaborate with other departments, such as sales and product, to ensure a seamless customer journey and drive overall business success. You will be responsible for setting performance metrics and goals for your team, tracking progress, and celebrating successes. You will also play a key role in developing training programs and resources that support your team's growth and development.

What we offer

BrightEdge offers a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with some of the world's biggest brands and help them achieve their digital marketing goals. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. You will be part of a collaborative team that values innovation and creativity, and you will have the chance to contribute to the ongoing success of our AI-powered platform. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.