Technical Product Support Specialist • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in product support for software applications. You possess excellent communication skills and can explain complex concepts in a clear and concise manner. You are passionate about empowering users and helping them overcome challenges with technology. You thrive in a collaborative environment and enjoy working with cross-functional teams to enhance the user experience. You are adaptable and can handle a variety of user inquiries, from basic troubleshooting to more complex product-related issues. You have a keen interest in no-code platforms and understand the importance of making software accessible to everyone.

What you'll do

As a Technical Product Support Specialist at Bubble, you will be the go-to person for users who encounter complex issues with our platform. You will provide detailed, product-level support, helping users navigate challenges specific to their applications. You will work closely with the product and engineering teams to escalate issues and ensure timely resolutions. Your role will involve analyzing user feedback to identify common pain points and suggesting improvements to enhance the overall user experience. You will also contribute to creating support documentation and resources that empower users to solve problems independently. You will engage with our community, gathering insights and sharing best practices to foster a supportive environment for all users. Your efforts will directly impact the success of our users and the growth of Bubble as a leading no-code platform.

What we offer

At Bubble, we offer a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to work with a talented team that is passionate about making software creation accessible to everyone. We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven company that values diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in empowering entrepreneurs and innovators around the world.