Technical Product Support Engineer • Mid-Level

Who you are

You have a strong technical aptitude and excellent communication skills, which allow you to effectively manage relationships with clients and internal teams. Your methodical approach to work organization and prioritization ensures that you can handle multiple high-visibility customer accounts with ease. You are familiar with Linux command line operations and have experience in case management using CRM systems like ServiceNow and JIRA.

You thrive in a customer-facing role, acting as both a technical subject matter expert and a project manager. Your ability to advocate for customers while managing incidents and general issues makes you a trusted advisor. You understand the importance of aligning technical support with customer goals and objectives, ensuring a seamless service delivery experience.

Desirable

Experience with project management methodologies and reporting tools will be beneficial in this role. Familiarity with financial services technology is a plus, as it will help you better understand the needs of Exegy's elite financial market participants.

What you'll do

As a Technical Product Support Engineer, you will proactively manage the technical support relationship between clients and Exegy’s internal teams. You will own and manage service delivery for multiple high-touch customer relationships, ensuring that their technical needs are met effectively. Your role will involve incident management and hands-on technical support activities, where appropriate, to resolve issues promptly.

You will be responsible for overall client support case management, utilizing lightweight project management methodologies to track progress and report on outcomes. Establishing strong relationships with clients will be key, as you become their go-to person for both standard and complex methodologies. You will work closely with various internal teams to ensure that customer feedback is incorporated into product improvements and service enhancements.

What we offer

Exegy provides a dynamic work environment where you can grow your skills and advance your career in technical support and product management. You will have the opportunity to work with a global leader in market data and trading systems, gaining exposure to cutting-edge technology and industry best practices. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team.

Join us at Exegy, where your contributions will directly impact the success of our clients and the overall performance of our products. We offer competitive compensation and a supportive work culture that fosters professional development.