Customer Analyst • Mid-Level

Who you are

You have a strong analytics background and a passion for driving member retention and satisfaction. Your experience includes analyzing data to identify churn risks and developing hypotheses to improve member outcomes. You are proficient in SQL and have a bias towards action, ensuring that your analysis drives meaningful change. You possess the ability to communicate effectively with various team members, from individual contributors to senior leadership, and have deep experience with customer segmentation and campaign targeting.

What you'll do

As a Customer Analyst at ButcherBox, you will partner closely with business teams to identify high-potential opportunities and risks. Your primary responsibility will be to track and analyze the performance of member-facing campaigns and tests, providing insights and recommendations to cross-functional teams. You will develop and test hypotheses aimed at improving churn rates and member satisfaction. Your role will require you to create strong visualizations that effectively communicate your findings and drive actionable insights. You will also be involved in implementing changes based on your analysis to enhance member outcomes and overall satisfaction.

What we offer

At ButcherBox, we believe in better. We offer a collaborative work environment where you can thrive and contribute to our mission of delivering high-quality, humanely raised products. You will have the opportunity to work in our Boston office 2-3 times per week, allowing for a hybrid work experience that balances in-person collaboration with remote flexibility. We celebrate our achievements and are proud to be recognized as one of Inc.'s Best Workplaces. Join us in making a positive impact on our planet and the lives of our members.