About Crusoe
Sustainable AI cloud solutions for a greener future
Key Highlights
- Headquartered in Denver, Colorado
- 501-1000 employees focused on AI and renewable energy
- First vertically integrated AI cloud platform
- Committed to sustainable computing practices
Crusoe is a pioneering AI cloud platform headquartered in Denver, Colorado, that utilizes clean, renewable energy to power its operations. The company focuses on providing scalable computing resources for AI and machine learning applications, serving a diverse range of clients across various industr...
🎁 Benefits
Crusoe offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Crusoe fosters a culture centered on sustainability and innovation, encouraging employees to contribute to environmentally friendly computing solution...
Overview
Crusoe is hiring a Customer Analytics Manager to drive customer lifecycle strategy and enhance customer success. You'll utilize tools like Gainsight and Zendesk to manage data and insights. This role requires strong analytical skills and experience in customer success.
Job Description
Who you are
You have a strong background in customer analytics and a passion for enhancing customer success — your experience has equipped you with the skills to design effective customer lifecycle strategies that drive renewals and expansions. You are data-driven and have a knack for utilizing analytics tools to derive insights that inform decision-making. Your ability to collaborate with Customer Success Managers allows you to empower them in building strong customer relationships.
You are proficient in using platforms like Gainsight and Zendesk to manage customer data and ensure data hygiene across systems — your analytical skills enable you to create impactful reports and dashboards that support the Customer Success team. You understand the importance of customer feedback and are skilled at administering surveys like NPS and CSAT to gather valuable insights.
What you'll do
In this role, you will own the operational backbone of the customer journey, assisting with onboarding and off-boarding processes to ensure a seamless experience for customers. You will design the
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