Support Engineer • Senior

Who you are

You have a strong background in technical support, with experience in resolving complex customer issues that require advanced troubleshooting and collaboration across engineering, product, and support teams. You excel at acting as a bridge between frontline support and engineering, ensuring critical incidents are resolved efficiently while improving processes to prevent future issues. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to navigate challenging situations with ease.

You are passionate about customer success and understand the importance of delivering high-quality support. You thrive in a remote work environment and are comfortable working independently while also being a proactive team player. Your technical expertise enables you to quickly diagnose issues and provide effective solutions, ensuring that customers receive the best possible experience with Camunda's products.

What you'll do

In this role, you will be responsible for addressing and resolving complex technical issues that arise from customer inquiries. You will collaborate closely with engineering and product teams to ensure that critical incidents are managed effectively and that root causes are identified and addressed. Your work will involve analyzing customer feedback and support tickets to identify trends and areas for improvement, allowing you to contribute to the development of better support processes and documentation.

You will also play a key role in training and mentoring junior support engineers, sharing your knowledge and expertise to help them grow in their roles. By fostering a culture of continuous improvement, you will help elevate the overall quality of support provided to customers. Your contributions will directly impact customer satisfaction and retention, making you an integral part of Camunda's mission to deliver exceptional enterprise automation solutions.

What we offer

At Camunda, we believe in creating a supportive and inclusive work environment where everyone can thrive. As a fully remote company, we offer flexibility in your work schedule and the opportunity to collaborate with a diverse team of professionals from around the world. We are committed to your professional growth and provide resources for continuous learning and development. Join us and be part of a company that is redefining the future of enterprise automation.