About Camunda
Automate your business processes with Camunda
Key Highlights
- Over 1,000 enterprise customers including Deutsche Telekom & Vodafone
- $100M raised in funding from investors like Highland Europe
- Headquartered in Berlin, with a global presence
- Open-source platform for workflow and decision automation
Camunda, headquartered in Berlin, Germany, provides an open-source platform for workflow and decision automation, enabling organizations to optimize their business processes. Trusted by over 1,000 customers, including major companies like Deutsche Telekom and Vodafone, Camunda has raised $100M in fu...
🎁 Benefits
Camunda offers competitive salaries, equity options, flexible remote work policies, generous PTO, and a learning budget for professional development....
🌟 Culture
Camunda fosters a culture of transparency and collaboration, emphasizing open-source principles and encouraging contributions from all employees to dr...
Overview
Camunda is hiring a Senior Escalation Support Engineer to handle complex customer issues requiring advanced troubleshooting and collaboration across teams. This role is fully remote and focuses on improving processes to enhance customer experiences.
Job Description
Who you are
You have a strong background in technical support, with experience in resolving complex customer issues and a deep understanding of troubleshooting methodologies. Your ability to collaborate effectively with engineering, product, and support teams makes you an ideal candidate for this role. You are passionate about improving processes and ensuring customer satisfaction, and you thrive in a remote work environment.
What you'll do
As a Senior Escalation Support Engineer, you will be responsible for addressing and resolving complex technical issues that arise from customer inquiries. You will act as a bridge between frontline support and engineering, ensuring that critical incidents are resolved efficiently. Your role will involve collaborating with various teams to improve processes and prevent future issues, ultimately enhancing the customer experience.
What we offer
Camunda offers a fully remote work environment, allowing you to work from anywhere while being part of a global team. We provide opportunities for professional growth and development, as well as a supportive culture that values collaboration and innovation. Join us and make a meaningful impact in the world of enterprise automation.
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