Support Engineer • Senior

Who you are

You have a strong background in technical support and customer service, with experience in managing escalated cases and providing solutions to complex issues. Your ability to communicate effectively with clients and understand their needs is paramount, as you will be the point of contact for critical situations. You are detail-oriented and organized, ensuring that all cases are logged and updated promptly, keeping customers informed throughout the process. You thrive in a collaborative environment, working closely with cross-functional teams to resolve issues and improve service delivery.

Desirable

Experience in cybersecurity or related fields is a plus, as is familiarity with cloud environments and multi-cloud deployments. You are proactive in identifying potential issues before they escalate, and you have a knack for troubleshooting and problem-solving. Your technical skills are complemented by your ability to build strong relationships with clients, fostering trust and loyalty.

What you'll do

In this role, you will be responsible for maintaining Illumio’s technology deployments, ensuring that our clients' infrastructures are secure and resilient against cyber threats. You will log and update cases, providing timely information to customers about their status and next steps. Your role will involve collaborating with engineering teams to address technical challenges and improve product performance. You will also play a key role in educating clients about best practices for using Illumio’s solutions effectively.

You will engage with industry-leading customers, tackling meaningful challenges that protect over one million workloads globally. Your contributions will directly impact the success of our clients, as you help them navigate the complexities of cybersecurity and operational resilience. You will be part of a dedicated support team that values personalized service and expertise, setting us apart from other security firms.

What we offer

Illumio offers a dynamic work environment where your contributions are valued and recognized. You will have the opportunity to work with cutting-edge technology and be part of a team that is redefining how organizations contain cyberattacks. We are committed to your professional growth and provide resources for continuous learning and development. Join us in our mission to strengthen cyber resilience for the infrastructure and systems that keep the world running.