Customer Operations • Mid-Level

Who you are

You have a strong background in customer operations management, with a proven track record of delivering high-quality customer service at scale. Your experience includes leading teams and managing outsourced contact centers, ensuring that customer satisfaction is always prioritized. You possess excellent leadership skills, enabling you to guide teams effectively and foster a collaborative environment. You are data-driven, using insights to inform decisions and improve operational performance. Your ability to balance efficiency, quality, and cost makes you an ideal candidate for this role.

What you'll do

As the Customer Operations Manager at CarTrawler, you will be responsible for overseeing the end-to-end performance of our outsourced contact centers. You will act as the single-thread owner for outcomes, ensuring that customer experience remains at the forefront of our operations. Your role will involve analyzing performance metrics and turning insights into actionable strategies to enhance service delivery. You will collaborate closely with partners to drive operational rigor and maintain high standards of service quality. Additionally, you will lead initiatives aimed at improving efficiency while managing costs effectively.

What we offer

At CarTrawler, we believe in creating a culture built on curiosity and collaboration. You will have the opportunity to make a significant impact in a global travel tech company that values every idea and every journey. We offer a supportive work environment where your contributions are recognized and valued. Join us and be part of a team that is dedicated to making travel smoother for millions worldwide.