Customer Operations • Mid-Level

Who you are

You have a strong background in operations management, ideally with experience in customer-facing roles. You understand the importance of building systems and processes that enhance customer experience and drive efficiency. You are comfortable working with cross-functional teams, including Product, Engineering, and Operations, to align on strategic objectives. You thrive in a fast-paced environment and are adept at managing multiple priorities while maintaining a focus on quality and reliability. You possess excellent communication skills, enabling you to articulate complex ideas clearly and effectively to various stakeholders. You are data-driven and use metrics to inform your decisions and improve processes. You are passionate about creating scalable solutions that meet the needs of enterprise customers.

What you'll do

As the Customer Operations Manager, you will be responsible for designing and implementing workflows that support our largest enterprise customers. You will work closely with various teams to ensure that customer operations are efficient and effective. Your role will involve analyzing current processes and identifying areas for improvement, ensuring that we meet the strategic objectives of our customers. You will lead initiatives to enhance customer satisfaction and operational performance, leveraging data to drive decision-making. You will also be responsible for training and mentoring team members, fostering a culture of continuous improvement and collaboration. You will play a key role in shaping the future of customer experience at Shiftsmart, contributing to our mission of building the Amazon of labor.

What we offer

At Shiftsmart, we offer a dynamic work environment where you can make a significant impact. You will have the opportunity to work with some of the largest brands and retailers in the world, helping them optimize their workforce management. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture encourages innovation and collaboration, and we value diverse perspectives that contribute to our success. Join us as we continue to grow and redefine the labor market.