Strategy & Operations • Mid-Level

Who you are

You have a robust background in operations and process improvement — you've successfully implemented strategies that enhance customer satisfaction and operational efficiency. Your experience with Six Sigma methodologies allows you to pinpoint improvement opportunities and execute data-driven solutions effectively.

You thrive in cross-functional environments — collaborating with product, engineering, and customer success teams is second nature to you. Your strategic thinking enables you to craft and implement reporting systems that monitor and analyze customer success metrics, ensuring alignment across the organization.

You stay abreast of industry trends and best practices — your passion for precision medicine and advancing healthcare drives your commitment to continuously evolve customer experiences. You understand the importance of delivering actionable insights to physicians and are dedicated to improving clinical care through innovative solutions.

What you'll do

As the Strategy & Customer Operations Manager, you will be instrumental in enhancing the customer experience at Tempus. You will lead initiatives focused on process improvements that increase operational efficiency and scalability within the customer success organization. Your role will involve applying Six Sigma methodologies to analyze issues, identify root causes, and implement effective solutions.

You will drive customer-focused product development initiatives, ensuring that the products meet the needs of our clients and enhance their experience. Crafting robust reporting systems will be a key responsibility, allowing you to monitor customer success metrics and provide insights to the team.

Collaboration will be at the heart of your role — you will work closely with teams across product, engineering, customer success, and business intelligence to ensure cohesive project execution. Your ability to communicate effectively and align diverse teams will be crucial in achieving our goals.

What we offer

At Tempus, you will be part of a mission-driven organization that is transforming the healthcare industry through technology. We offer a collaborative work environment where your contributions will directly impact patient care and clinical outcomes. You will have opportunities for professional growth and development as you work alongside industry leaders in precision medicine.

We encourage you to apply even if your experience doesn't match every requirement — your passion for improving healthcare and your strategic mindset are what we value most. Join us in making a difference in the lives of patients and healthcare providers.