Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience and a passion for delivering exceptional service. You understand the importance of building relationships and creating positive experiences for customers. Your communication skills are top-notch, allowing you to engage effectively with a diverse range of individuals. You thrive in a fast-paced environment and are adaptable to changing situations. You are a team player who enjoys collaborating with others to achieve common goals. You are committed to continuous improvement and are eager to learn and grow within the company.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a seamless and enjoyable experience. Your role will involve addressing customer inquiries, resolving issues, and providing information about our services. You will also have the opportunity to get involved in local community initiatives, helping to reintroduce happiness into the car-buying process. Your shifts will vary, requiring flexibility to work from 7 am to 9 pm, including weekends. You will be part of a dynamic team that values customer satisfaction and strives to exceed expectations.

What we offer

Carvana offers a competitive starting hourly rate of $19/hr, with opportunities for growth based on performance. You can expect to see pay increases at 3 months, 6 months, and within your first year, with the potential to earn up to $21/hr. We believe in investing in our team members' success, providing a supportive environment where you can thrive. You will have access to performance-based incentive programs that can further enhance your earnings. We are committed to your professional development and offer a range of benefits to support your career growth. Join us at Carvana and be part of a team that is transforming the car-buying experience.