Customer Support • Entry-Level

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You understand the importance of building relationships and creating positive experiences for customers, whether it's on the driveway or in the community. Your communication skills are top-notch, allowing you to connect with customers effectively and address their needs with empathy and professionalism.

You thrive in a dynamic environment where you can make a difference in people's lives. You are adaptable and willing to work flexible hours, including weekends, to ensure customer satisfaction. Your commitment to excellence drives you to continuously improve and seek out opportunities for personal and professional growth.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, engaging with customers to ensure they have a seamless car-buying experience. You will deliver happiness by assisting customers during their vehicle delivery and addressing any questions or concerns they may have. Your role will involve actively participating in community initiatives, helping to reintroduce joy into the car-buying process.

You will be responsible for maintaining a positive and welcoming atmosphere, ensuring that every interaction leaves a lasting impression. Your ability to work collaboratively with your team will be essential in achieving shared goals and enhancing customer satisfaction. You will also have the opportunity to participate in performance-based programs that reward your contributions and growth within the company.

What we offer

Carvana offers a competitive starting hourly rate of $24/hr, with opportunities for growth based on performance. You can expect to see increases in your pay every few months as you progress through our Careers Not Jobs program, which provides merit opportunities annually. We believe in investing in our team members' success, and as you grow, so do we. Join us in creating a positive impact in the automotive retail industry and enjoy the benefits of being part of a fast-growing company.