About Carvana
The online car buying experience redefined
Key Highlights
- Public company (NYSE: CVNA) with a $2.5B valuation
- Sold over 1 million vehicles since inception
- Operates in 300+ markets across the U.S.
- Headquartered in Tempe, Arizona
Carvana is a leading online used car retailer headquartered in Tempe, Arizona, revolutionizing the car buying experience with its innovative platform. Founded in 2012, Carvana has sold over 1 million vehicles and operates in 300+ markets across the United States. The company went public in 2017 and ...
🎁 Benefits
Carvana offers competitive salaries, stock options, unlimited PTO, and a remote-friendly work policy. Employees also benefit from comprehensive health...
🌟 Culture
Carvana fosters a customer-centric culture focused on transparency and convenience in the car buying process. The company values innovation and encour...
Customer Support • Entry-Level
Overview
Carvana is hiring a Customer Service Advocate to enhance the car-buying experience for customers. You'll engage with customers through innovative services and community involvement. This role requires at least 2 years of customer-facing experience.
Job Description
Who you are
You have at least 2 years of customer-facing experience and are passionate about providing exceptional service. You thrive in a fast-paced environment and enjoy helping customers navigate their car-buying journey. Your communication skills are top-notch, allowing you to connect with customers effectively and empathetically. You are adaptable and can handle various customer inquiries with a positive attitude, ensuring that each interaction leaves a lasting impression. You understand the importance of teamwork and are eager to collaborate with your colleagues to create a seamless customer experience.
What you'll do
As a Customer Service Advocate at Carvana, you will be at the forefront of our unique car-buying experience, assisting customers with our innovative Vending Machine service and addressing their inquiries. You will work closely with your team to ensure that every customer feels valued and supported throughout their journey. Your role will involve engaging with customers both in-person and over the phone, providing them with the information they need to make informed decisions. You will also participate in community events, representing Carvana and helping to build relationships within the local area. Your commitment to customer satisfaction will drive your success in this role, as you work to reintroduce happiness into the car-buying process.
What we offer
Carvana offers a competitive starting hourly rate of $20/hr, with opportunities for performance-based increases every 90 days. You will have the chance to grow your earnings significantly within your first year, with potential pay increases based on your performance. We believe in investing in our team members' success, providing a supportive environment where you can thrive. Additionally, we offer a 401(k) plan to help you plan for your future. Join us at Carvana, where your contributions will help shape the future of car buying.
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