Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You thrive in a fast-paced environment and enjoy engaging with customers to ensure their satisfaction. Your ability to communicate effectively and build rapport with customers is key to your success in this role. You are adaptable and willing to work flexible hours, including weekends, to meet customer needs. You understand the importance of teamwork and are eager to contribute to a positive work culture. You are ready to embrace the 'Hauler-Life' and make a difference in the car-buying process.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a seamless experience from start to finish. Your role will involve addressing customer inquiries, resolving issues, and providing support throughout the buying process. You will also have the opportunity to get involved in local community initiatives, helping to reintroduce happiness into the car-buying experience. Your performance will be recognized through our Careers Not Jobs program, which offers merit-based pay increases and growth opportunities.

What we offer

Carvana offers a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe, progressing from $22/hr to $24/hr in your first year through our performance-based program. We continually invest in our team members’ success because when our team members grow, we grow. You will enjoy a supportive work environment that encourages personal and professional development. Additionally, we provide various benefits and perks to ensure our team members feel valued and motivated.