Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience, demonstrating your ability to connect with customers and understand their needs. You are passionate about delivering exceptional service and reintroducing happiness into the car-buying process. Your strong communication skills enable you to engage effectively with customers and your team. You are adaptable and willing to work flexible hours, including weekends, to meet the demands of the role. You possess a valid driver's license and are comfortable driving vehicles as part of your responsibilities. You are at least 21 years of age and can pass a drug test and obtain a DOT Medical Card.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a positive experience from start to finish. You will also get involved in local community initiatives, helping to build Carvana's reputation as a customer-centric organization. Your role will require you to work flexible hours, including evenings and weekends, as you rotate days off. You will have the opportunity to grow your earnings through performance-based incentives, with a starting pay of $19/hr and potential increases based on your performance.

What we offer

Carvana is committed to investing in your success and growth. We offer a competitive starting hourly rate with significant growth opportunities based on performance. You can boost your earnings within a short timeframe through our performance-based Careers Not Jobs program, which provides merit opportunities every 90 days. We believe that when our team members grow, we grow, and we continually invest in our team members’ success. Join us in reintroducing happiness into the car-buying process and be part of a rapidly growing company that values its employees.