Market Operations Manager • Mid-Level

Who you are

You have a proven track record in operations management, demonstrating your ability to juggle multiple projects while maintaining a focus on customer satisfaction. Your experience includes managing logistics and inventory quality, ensuring that all aspects of the operation run smoothly. You thrive in team-oriented environments and are eager to mentor and develop team members, bringing your unique perspective to the table. You understand the importance of community outreach and employee experience, and you are ready to step in wherever needed to support your team.

You possess excellent communication skills, allowing you to effectively interact with various stakeholders, from team members to customers. Your ability to adapt to changing circumstances and handle unexpected challenges is a key strength. You are detail-oriented and organized, ensuring that all registration paperwork and scheduling tasks are completed accurately and on time. You are passionate about creating a hassle-free experience for customers, aligning with Carvana's mission to revolutionize the car buying process.

What you'll do

As the Market Operations Manager at Carvana, you will oversee the daily operations of the market, ensuring that logistics and inventory quality meet the company's high standards. You will manage scheduling and registration paperwork, working closely with the Customer Advocates to enhance the customer experience. Your role will involve mentoring team members, fostering a collaborative environment where everyone feels valued and empowered to contribute.

You will be responsible for community outreach initiatives, building relationships that enhance Carvana's presence in the market. Your ability to manage multiple projects simultaneously will be crucial as you navigate the fast-paced environment of the operations department. You will also play a key role in developing strategies to improve employee experience, ensuring that your team is motivated and engaged in their work.

What we offer

At Carvana, we offer a supportive and inclusive workplace where diversity of opinion is valued. You will have the opportunity to work with a team that is dedicated to transforming the car buying experience. We encourage you to apply even if your experience doesn't match every requirement, as we believe that unique perspectives contribute to our success. Join us in our mission to create a hassle-free way for people to buy and sell cars, and be part of a company that prioritizes customer satisfaction above all else.