Operations Manager • Lead

Who you are

You have a strong background in operations management and team leadership — you thrive in environments where you can motivate and inspire others to achieve their best. Your experience includes managing diverse teams and ensuring that operational processes run smoothly and efficiently. You understand the importance of customer satisfaction and are committed to creating a hassle-free experience for customers. You bring a unique perspective to the team and value diversity in opinions and approaches.

You are adaptable and willing to roll up your sleeves to tackle challenges as they arise — you enjoy mentoring and developing team members, helping them grow in their roles. You are comfortable juggling multiple projects and responsibilities, ensuring that your team remains focused and productive. Your strong communication skills enable you to effectively collaborate with various stakeholders and drive initiatives forward.

What you'll do

In this role, you will be responsible for leading a team of Market Leaders across a designated region — your primary focus will be on motivating and inspiring your team to achieve operational excellence. You will balance execution with process improvements, ensuring that your team meets its goals while continuously seeking ways to enhance efficiency. You will work closely with other departments to align strategies and share best practices, fostering a collaborative environment.

You will also be tasked with monitoring performance metrics and implementing strategies to improve team productivity and customer satisfaction. Your leadership will be crucial in creating a positive team culture where every member feels valued and empowered to contribute. You will take on additional responsibilities as needed, adapting to the dynamic needs of the business and ensuring that your team is well-equipped to handle challenges.

What we offer

At Carvana, we offer a unique work environment that prioritizes customer satisfaction and team collaboration. You will have the opportunity to work with a diverse group of individuals who are passionate about transforming the car buying experience. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be exactly what we need to enhance our operations. Join us in our mission to create a hassle-free way for people to buy and sell cars.