Senior Product Manager • Senior

Who you are

You have 5+ years of experience in product management, ideally within technology-driven environments. You possess a strong understanding of transactional communications and how they impact customer experience. Your leadership skills enable you to drive cross-functional teams towards a common goal, ensuring that product initiatives align with business objectives. You are data-driven and can leverage analytics to inform product decisions, enhancing user engagement and satisfaction. You thrive in fast-paced environments and are comfortable managing multiple projects simultaneously, adapting to changing priorities as needed.

Desirable

Experience in the automotive or e-commerce sectors is a plus, as is familiarity with AI-driven customer support technologies. You have a knack for understanding customer needs and translating them into actionable product features. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to bridge gaps and foster collaboration across teams.

What you'll do

As a Senior Product Manager at Carvana, you will own the product roadmap for transactional communications, ensuring that our messaging strategies are effective and aligned with customer expectations. You will collaborate closely with engineering, design, and marketing teams to develop and implement features that enhance customer interactions across various channels, including chat, email, SMS, and voice. Your role will involve conducting user research and A/B testing to validate product hypotheses and iterating on features based on user feedback. You will also define success metrics and track performance to ensure that product goals are met.

What we offer

Carvana offers a dynamic work environment where innovation is at the forefront of our strategy. You will have the opportunity to work with cutting-edge technology and contribute to a rapidly growing company that is reshaping the automotive retail landscape. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the way people buy and sell cars, and be part of a team that values creativity, collaboration, and customer-centric solutions.