Team Lead • Lead

Who you are

You have a proven track record in operations management, ideally with experience in a fast-paced environment. Your leadership style is collaborative, and you thrive on mentoring and developing team members to achieve their best. You understand the importance of customer satisfaction and are committed to creating a hassle-free experience for customers. You are adaptable and can juggle multiple projects while maintaining a positive team atmosphere. Your unique perspective and personality contribute to a diverse and inclusive workplace culture.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, ensuring that all operations run smoothly and efficiently. You will lead a team of Customer Advocates, providing guidance and support as they deliver vehicles to customers. Your role will involve market launches, managing logistics, and ensuring that customer satisfaction remains at the forefront of all operations. You will also be responsible for mentoring team members, helping them grow in their roles, and stepping in wherever needed to support the team. You will work closely with other departments to align on goals and strategies, ensuring that the hub meets its operational targets.

What we offer

At Carvana, we offer a dynamic work environment where your contributions are valued. You will have the opportunity to work with a diverse team and make a real impact on the customer experience. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the car buying experience and be part of a team that is dedicated to customer satisfaction.