Team Lead • Lead

Who you are

You have a strong background in operations management, with experience in leading teams and driving performance. You thrive in a collaborative environment and are passionate about customer satisfaction, understanding that every decision impacts the customer experience. You are adaptable and can manage multiple projects simultaneously, ensuring that your team meets its goals while maintaining high standards of service. Your leadership style is inclusive, and you enjoy mentoring and developing team members to help them reach their full potential.

You understand the importance of diversity in the workplace and actively seek to create an environment where all voices are heard. You are proactive in identifying challenges and implementing solutions that enhance operational efficiency. Your communication skills are top-notch, allowing you to effectively convey information and motivate your team. You are committed to fostering a positive work culture that encourages collaboration and innovation.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, overseeing daily operations, and ensuring that all processes run smoothly. You will lead a team of Customer Advocates, providing guidance and support as they deliver exceptional service to our customers. Your role will involve mentoring team members, helping them develop their skills, and ensuring they are equipped to handle customer inquiries and challenges effectively.

You will also be involved in market launches, working closely with various departments to ensure a seamless rollout of new services and initiatives. Your ability to juggle multiple projects will be crucial as you coordinate efforts across teams to meet deadlines and achieve operational goals. You will analyze performance metrics and implement strategies to improve efficiency and customer satisfaction, ensuring that Carvana remains a leader in the online car buying experience.

What we offer

At Carvana, we offer a unique work environment that values teamwork and innovation. You will have the opportunity to work with a diverse group of individuals who are committed to transforming the car buying experience. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to create a hassle-free way for people to buy and sell cars, and be part of a company that values your contributions and perspectives.