Customer Success • Senior

Who you are

You have a proven track record in managing executive relationships and driving profitable growth — your experience has equipped you with the skills to engage with C-Level Executives effectively. You understand the importance of blending deep process knowledge with strategic insights to foster innovation and maximize value for customers.

You are adept at leading cross-functional teams and have a strong background in value engineering — your ability to mobilize resources and drive measurable business impact is key to your success. You thrive in collaborative environments and are passionate about transforming business processes through data and AI.

Your communication skills are exceptional, allowing you to articulate complex ideas clearly and persuasively — you can translate technical concepts into business value, making you a trusted advisor to your clients. You are results-oriented and have a strong focus on customer satisfaction, ensuring that clients realize the full potential of the Celonis platform.

Desirable

Experience in the retail industry is a plus, as it allows you to understand the unique challenges and opportunities faced by clients in this sector. Familiarity with SaaS solutions and process intelligence technology will enhance your ability to drive value for customers.

What you'll do

As a Senior Client Value Partner at Celonis, you will spearhead our mission of data-driven business transformation — you will work closely with our most strategic customers to define their long-term vision and ensure they achieve their desired outcomes. Your role will involve leading extensive teams of Celonis experts, coordinating efforts to deliver exceptional value and satisfaction.

You will engage with C-Level Executives to collaboratively define strategies for utilizing the Celonis platform — your insights will help shape the direction of their business transformation initiatives. You will champion transformational initiatives across customer accounts, fostering innovation and strategic change to maximize value.

Your responsibilities will include driving the adoption of the Celonis platform across various processes and industries — you will leverage your expertise to accelerate customer success and ensure measurable business impact. You will also be responsible for tracking progress and communicating results to stakeholders, reinforcing the value delivered through our solutions.

What we offer

At Celonis, we offer a dynamic work environment where innovation and collaboration are at the forefront — you will be part of a team that is dedicated to unlocking productivity through process intelligence technology. We provide opportunities for professional growth and development, ensuring that you can advance your career while making a meaningful impact.

We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and believe that a variety of experiences enrich our team. Join us in our mission to transform businesses and drive success through data and AI.