About Cents

Streamlining laundry management for modern businesses

🏢 Payments👥 21-100 employees📅 Founded 2019📍 SoHo, New York, NY💰 $45m⭐ 4.9

B2BPaymentsBusiness IntelligenceSaaSSales

Key Highlights

Raised $45 million in funding to date
Headquartered in SoHo, New York City
Remote-first with offices in NYC and San Francisco
Offers unique features like remote machine control

Cents is a leading cloud-based business management system tailored for laundromats and dry cleaners, headquartered in SoHo, New York. The platform empowers laundry owners with tools to manage operations efficiently, offering features like remote machine control and revenue tracking. Cents has raised...

🎁 Benefits

Cents offers equity, unlimited PTO, and paid holidays. Employees enjoy comprehensive health benefits, a 401(k) plan, and stipends for remote work and ...

🌟 Culture

Cents fosters a remote-first culture with offices in NYC and San Francisco, focusing on innovation in the laundry industry. The company values efficie...

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Customer Support • Lead

Cents • New York - On-Site

Posted 3 months ago🏛️ On-Site Lead Customer Support 📍 New York

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Job Description

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup.

About Cents

Cents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business.

Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in!

About The Role

As the Software Support Team Lead, you’ll be the driving force behind the day-to-day success of our Support organization at Cents. You’ll lead a team of dedicated Software Support Specialists focused on helping laundromat operators and garment care businesses thrive through our platform. This role combines people leadership, technical problem-solving, and process improvement—you’ll coach and develop the team, oversee escalations, and partner closely with Engineering, Product, and Operations to ensure our customers get quick, effective, and empathetic support.

This position is ideal for someone who thrives in a fast-moving environment, loves mentoring others, and isn’t afraid to dive into the details to find the root of a problem. You’ll play a central role in shaping the customer experience, driving operational excellence, and helping Cents continue to set the standard for industry-leading support.

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