Workforce Planning Specialist • Mid-Level

Who you are

You have a strong background in workforce planning and management, with experience in developing forecasts and staffing models that align with business objectives. Your analytical skills allow you to interpret data effectively, identifying trends and opportunities for improvement in workforce efficiency. You are comfortable collaborating with various stakeholders and can communicate insights clearly to influence decision-making. You thrive in a role that combines both operational and strategic elements, ensuring that the right people are in place to deliver exceptional customer experiences.

What you'll do

As a Workforce Planning Specialist at Checkatrade, you will be responsible for developing short, medium, and long-term forecasts for contact volumes and staffing needs based on historical data and market trends. You will create staffing models and shift patterns that optimize operational efficiency across various functions. Your role will involve real-time monitoring of service levels and workforce adherence, allowing you to highlight variances and escalate issues as necessary. You will analyze operational data to present actionable insights to stakeholders, ensuring alignment between workforce requirements and business objectives.

What we offer

Checkatrade offers a full-time, permanent position with a focus on work-life balance, including hybrid working options. You will be part of a dynamic team that values collaboration and innovation. The company is committed to providing a supportive environment where you can grow your skills and make a meaningful impact on the customer experience. Join us in our mission to become the go-to brand for home improvements, and help us shape the future of our workforce management strategies.