About Checkr
Revolutionizing background checks with AI technology
Key Highlights
- Over 10,000 customers including Uber and Instacart
- $220 million raised with a valuation of $4.6 billion
- Headquartered in San Francisco, California
- Approximately 600 employees focused on technology and fairness
Checkr is a leading background check platform headquartered in San Francisco, California, leveraging artificial intelligence to streamline the hiring process. Trusted by over 10,000 customers, including Uber and Instacart, Checkr has raised $220 million in funding, achieving a valuation of $4.6 bill...
π Benefits
Checkr offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a compr...
π Culture
Checkr fosters a culture of inclusivity and transparency, prioritizing fairness in hiring practices. The company values innovation and encourages empl...
Customer Success Manager β’ Mid-Level
Checkr β’ San Francisco
Overview
Checkr is hiring an Enterprise Customer Success Manager to drive customer satisfaction and product adoption. You'll manage 30-40 Enterprise accounts, ensuring they achieve their organizational goals. This role requires experience in customer success management.
Job Description
Who you are
You are an experienced Customer Success Manager with a proven track record of developing high-value relationships with Enterprise accounts. You have a keen attention to detail and are metrics-driven, ensuring that customer needs are met and exceeded. Your ability to articulate solutions and build credibility with clients sets you apart in the field. You thrive in environments where you can drive meaningful impact through high-touch customer experiences.
You have experience in onboarding and training customers, ensuring strong adoption and ongoing engagement with the product. Your background includes managing accounts with significant annual contract values, allowing you to understand the complexities of Enterprise-level customer needs. You are passionate about helping customers achieve their goals and are skilled at identifying growth opportunities within existing accounts.
What you'll do
As an Enterprise Customer Success Manager at Checkr, you will own the Customer Success responsibilities for 30-40 Enterprise accounts, each with an annual contract value ranging from $50k to $500k. You will perform initial onboarding and ongoing training of customer accounts, ensuring strong adoption and engagement throughout the customer lifecycle. Your role will involve driving high retention rates and customer satisfaction by delivering a high-touch customer experience.
You will collaborate closely with cross-functional teams to ensure that customer feedback is integrated into product development and enhancements. Your responsibilities will include monitoring customer health metrics, conducting regular check-ins, and proactively addressing any issues that may arise. You will also identify opportunities for upselling and cross-selling additional services to enhance customer value.
What we offer
At Checkr, you will be part of a team that is dedicated to building a data platform that powers safe and fair decisions. We offer a collaborative work environment where innovative solutions are encouraged. You will have the opportunity to work with a diverse range of clients, including well-known companies, and make a significant impact on their success. We believe in investing in our employees and provide opportunities for professional growth and development.
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