Support Engineer • Senior

Who you are

You are a highly motivated and technically adept engineer with at least 5 years of experience in trade support or a related field. You thrive in high-pressure situations and have a proven track record of troubleshooting critical live trading issues. Your strong communication skills allow you to convey technical information clearly to both technical and non-technical stakeholders. You enjoy working autonomously and are eager to contribute to a cutting-edge trading operation.

You possess deep knowledge of trading systems and have experience managing complex incidents. Your technical skills include proficiency in Java and Python, as well as familiarity with Linux environments. You understand the importance of system stability and resilience, and you are committed to minimizing downtime during outages. You are comfortable working in a collaborative environment and enjoy partnering with traders and developers to solve challenging problems.

Desirable

Experience with SQL databases is a plus, as you will be required to analyze data and generate reports related to trading activities. Familiarity with financial markets and trading strategies will enhance your ability to support the trading team effectively. You are open to learning new technologies and methodologies that can improve the efficiency of trading operations.

What you'll do

In this role, you will be responsible for troubleshooting and resolving live trading system issues, ensuring minimal downtime during outages. You will monitor trading systems and provide real-time support to traders, communicating status updates and resolutions to stakeholders. Your ability to diagnose problems swiftly under pressure will be crucial in maintaining the stability of production trading systems.

You will collaborate closely with traders and developers to identify root causes of issues and implement effective solutions. Your role will involve managing complex incidents, documenting processes, and contributing to post-incident reviews to improve future responses. You will also participate in system upgrades and enhancements, ensuring that trading systems remain cutting-edge and efficient.

What we offer

At Chicago Trading Co, you will be part of a fun and trusting culture that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a dynamic environment where your contributions will have a direct impact on the success of our trading operations. Join us in our mission to be the most innovative firm in the industry while upholding ethical excellence.