About Cision
Empowering PR and marketing professionals globally
Key Highlights
- Over 100,000 global PR and marketing professionals served
- Headquartered in New Eastside, Chicago, IL
- 2,000+ employees dedicated to communications intelligence
- Ranked as a leader in the $3 billion communications software market
Cision is a leading provider of PR and marketing software, serving over 100,000 professionals globally. Headquartered in New Eastside, Chicago, IL, Cision operates in the $3 billion communications intelligence market and employs over 2,000 people. With a focus on media and influencer targeting, Cisi...
🎁 Benefits
Cision offers a comprehensive benefits package including an Employee Assistance Programme (EAP), a learning portal for continuous education, a robust ...
🌟 Culture
Cision fosters a culture that embraces digital transformation in PR and marketing, emphasizing efficiency and adaptability. The company values innovat...
Customer Success • Entry-Level
Cision • Kuala Lumpur - Hybrid
Overview
Cision is hiring an Analyst focused on client onboarding to engage with clients across the APAC region. You'll conduct product demos, facilitate onboarding, and ensure client satisfaction. This role requires strong communication skills in Mandarin Chinese and English.
Job Description
Who you are
You are a proactive individual with a strong focus on client onboarding and satisfaction. Your bilingual skills in Mandarin Chinese and English enable you to communicate effectively with a diverse clientele across the APAC region. You thrive in collaborative environments and are eager to contribute to the success of clients by maximizing the value of the Cision platform.
You possess a keen understanding of client needs and are dedicated to ensuring a seamless onboarding experience. Your ability to engage with clients and provide tailored solutions is complemented by your analytical mindset, allowing you to perform media analysis and create insightful reports that drive client success.
What you'll do
In this role, you will actively participate in both pre-sales and post-sales processes for the Cision platform. You will conduct product demonstrations to showcase the platform's capabilities and facilitate onboarding sessions to ensure clients are well-equipped to utilize the tools effectively. Collaborating closely with the Monitoring & Insights team, you will focus on maintaining continuous client satisfaction and addressing any concerns that may arise during the onboarding process.
You will engage with clients across eight markets in the APAC region, providing comprehensive support and guidance tailored to their specific needs. Your role will involve creating customized reports that highlight key insights and performance metrics, helping clients understand the value they are receiving from the Cision platform. You will also contribute to the development of best practices for client engagement and onboarding processes, ensuring a consistent and high-quality experience for all clients.
What we offer
Cision provides a friendly and flexible working environment, with a hybrid work mode that allows you to balance your professional and personal life. You will have access to company medical insurance and enjoy public holidays along with a company wellness day. Join us in shaping the future of communication and making meaningful contributions to the brands we accelerate.
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