About Cision
Empowering PR and marketing professionals globally
Key Highlights
- Over 100,000 global PR and marketing professionals served
- Headquartered in New Eastside, Chicago, IL
- 2,000+ employees dedicated to communications intelligence
- Ranked as a leader in the $3 billion communications software market
Cision is a leading provider of PR and marketing software, serving over 100,000 professionals globally. Headquartered in New Eastside, Chicago, IL, Cision operates in the $3 billion communications intelligence market and employs over 2,000 people. With a focus on media and influencer targeting, Cisi...
🎁 Benefits
Cision offers a comprehensive benefits package including an Employee Assistance Programme (EAP), a learning portal for continuous education, a robust ...
🌟 Culture
Cision fosters a culture that embraces digital transformation in PR and marketing, emphasizing efficiency and adaptability. The company values innovat...
Overview
Cision is hiring a Service Delivery Manager to ensure high-quality delivery of Insights products and services. You'll collaborate with in-house teams and third-party providers to meet business goals and exceed customer expectations.
Job Description
Who you are
You have a strong background in service delivery management, with a focus on ensuring high-quality outcomes for clients. Your experience includes working collaboratively with various teams to achieve business objectives and enhance customer satisfaction. You possess excellent communication skills, enabling you to effectively liaise with both internal teams and external partners.
You understand the importance of metrics and performance indicators in service delivery, and you are adept at using these tools to drive improvements. Your ability to manage multiple projects simultaneously while maintaining a keen eye for detail sets you apart in this role. You are proactive in identifying potential issues and implementing solutions before they escalate.
What you'll do
In this role, you will be a key part of the Cision Insights team, responsible for overseeing the delivery of our Insights products and services. You will work closely with in-house teams to ensure that all deliverables meet the required standards of quality and timeliness. Additionally, you will coordinate with third-party providers to align their services with our business goals.
Your responsibilities will include monitoring project progress, managing stakeholder expectations, and facilitating communication between teams. You will also be tasked with identifying areas for improvement in our service delivery processes and implementing best practices to enhance efficiency and effectiveness.
What we offer
Cision provides a collaborative work environment where you can thrive and make a significant impact. We value our employees and offer opportunities for professional growth and development. Join us to be part of a team that is dedicated to delivering exceptional insights and services to our clients.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Cision.
Similar Jobs You Might Like
Based on your interests and this role
Service Delivery Manager
ChargePoint is hiring a Service Delivery Manager to ensure successful delivery of support programs for priority customers. You'll work closely with clients to manage their support relationships. This role requires strong communication and customer management skills.
Delivery Manager
Snowflake is seeking a Services Delivery Manager to enhance client relationships and improve service delivery. You'll work closely with stakeholders to manage projects and track performance metrics. This role requires strong communication and project management skills.
Solutions Engineer
Five9 is hiring a Solutions Engineer I to support the deployment and implementation of their cloud contact center solutions. You'll collaborate with customers to tailor solutions to their needs. This entry-level position is based in Bengaluru, India.
Delivery Manager
Snowflake is hiring a Services Delivery Manager to drive service opportunities and enhance client relationships. You'll work closely with customers and internal teams to ensure high-quality service delivery. This role requires strong project management skills and the ability to communicate effectively with stakeholders.