About ClickUp
The all-in-one productivity platform for teams
Key Highlights
- 800,000+ teams use ClickUp, including IBM & Spotify
- $537.2M raised in Series B funding
- Headquartered in East Village, San Diego, CA
- Offers a unified platform for project management and communication
ClickUp is a leading workplace productivity platform headquartered in East Village, San Diego, CA, serving over 800,000 teams including IBM, Logitech, and Spotify. With $537.2 million raised in Series B funding, ClickUp offers a unified suite of tools for project management, document processing, and...
🎁 Benefits
ClickUp provides a 401(k) match up to 2%, health and dental insurance, and a $200/month commuter benefit. Employees enjoy weekly team lunches, unlimit...
🌟 Culture
ClickUp fosters a playful culture, offering a user-friendly interface that resembles consumer apps while providing robust functionality. The company's...
Customer Support • Senior
Overview
ClickUp is hiring a Senior Manager of Customer Support to enhance performance and ensure operational excellence across support teams. This role requires strong leadership and operational management skills.
Job Description
Who you are
You have a proven track record in customer support management, with a focus on operational excellence and team performance. Your leadership experience enables you to effectively oversee multiple support channels, ensuring that every process contributes to customer success. You thrive in dynamic environments and are adept at using data to drive decisions and improvements.
You possess strong analytical skills, allowing you to conduct rigorous audits and produce actionable insights that enhance service quality. Your ability to communicate effectively with both strategic leadership and frontline teams ensures that everyone is aligned towards common goals. You are passionate about empowering teams and fostering a culture of accountability and excellence.
What you'll do
As the Senior Manager of Customer Support Operations, you will oversee daily operations, ensuring efficient ticket handling and resolution across various channels. You will consistently meet and exceed service level agreements (SLAs) and response times, while leading comprehensive operational audits to identify areas for improvement. Your role will involve collaborating with cross-functional teams to implement best practices and enhance the overall customer experience.
You will be responsible for developing and executing strategies that drive performance and scalability within the support organization. This includes optimizing processes, managing resources effectively, and ensuring that your teams are equipped to handle customer inquiries efficiently. You will also play a key role in mentoring and developing team members, fostering a culture of continuous improvement and high performance.
What we offer
At ClickUp, you will be part of a bold and innovative team that is redefining the future of work. We offer a collaborative environment where your contributions will directly impact our product and customer success. Join us and take advantage of the opportunity to pioneer AI-driven solutions that empower teams worldwide.
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