About Arcadia
Empowering clean energy through actionable data
Key Highlights
- 95% of US utility accounts accessible for data
- $561 million raised to support growth and innovation
- B2B API platform used by Ford, Oracle, and Airbnb
- Remote-first culture with flexible PTO policies
Arcadia, headquartered in Greenwood Village, CO, is a climate software and data company focused on making clean energy accessible. With access to 95% of US utility accounts, Arcadia's B2B API platform, Arc, is utilized by major clients like Ford, Oracle, and Airbnb. The company has raised $561 milli...
π Benefits
Arcadia offers 12 weeks of paid parental leave, 80-95% employer coverage for medical, dental, and vision benefits, and flexible PTO with no limits on ...
π Culture
Arcadia fosters a data-driven culture, emphasizing the importance of actionable consumer data in climate initiatives. The companyβs transition from B2...
Customer Success Manager β’ Senior
Arcadia β’ United States - Remote
Skills & Technologies
Overview
Arcadia is hiring a Senior Customer Success Manager to lead a team and ensure alignment between solutions and customer objectives. You'll leverage your expertise in healthcare technology and data analytics to drive customer success. This role requires strong leadership and strategic thinking skills.
Job Description
Who you are
You have 5+ years of experience in customer success management, ideally within the healthcare technology sector. Your background includes managing enterprise-level accounts and fostering long-term relationships with clients, ensuring they derive maximum value from the solutions provided. You possess a strong understanding of data analytics and how it can be applied to improve customer outcomes, making you a valuable asset in driving adoption and satisfaction.
You are a natural leader, having experience mentoring and guiding teams to achieve best-in-class customer outcomes. Your strategic thinking allows you to identify opportunities for growth and improvement, while your technical acumen helps you understand the complexities of healthcare data and technology. You thrive in collaborative environments, working closely with cross-functional teams to align customer needs with business objectives.
What you'll do
As a Senior Customer Success Manager at Arcadia, you will take ownership of a portfolio of enterprise and strategic customers, ensuring their needs are met and that they are achieving their business goals through the use of our platform. You will lead a team of Customer Success Managers, providing mentorship and guidance to help them excel in their roles. Your responsibilities will include driving customer adoption, managing customer health, and escalating risks when necessary to ensure proactive solutions are implemented.
You will also be responsible for leading process improvement initiatives within the Customer Success team, contributing to hiring and training efforts as the team grows. Your role will involve executing customer expansion strategies, ensuring that each customer maximizes the value of our solutions. Additionally, you will oversee contract renewals, ensuring that customers remain satisfied and engaged with our services.
What we offer
At Arcadia, we are committed to creating a supportive and inclusive work environment. We offer competitive compensation packages, including benefits that promote work-life balance. You will have the opportunity to work with a team of dedicated professionals who are passionate about transforming healthcare through data. Join us in making a meaningful impact in the healthcare industry while advancing your career in customer success management.
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