Customer Success Manager • Lead

Who you are

You have a proven track record in customer success leadership, ideally with 5+ years of experience in managing teams and driving customer satisfaction. You excel in communication and can effectively collaborate with both Thai and international teams to ensure a seamless customer experience. Your meticulous and results-driven approach allows you to keep customer retention high and churn low, making you a trusted advisor to your clients.

You thrive in a remote work environment and are comfortable leading a diverse team of customer success professionals. Your ability to motivate and inspire your team members is key to creating a best-in-class customer experience. You understand the hospitality industry and are passionate about helping hoteliers transform their operations through innovative solutions.

Desirable

Experience in the hospitality sector or with SaaS products is a plus, as it gives you a deeper understanding of the challenges faced by hoteliers. Familiarity with AI-powered solutions and how they can enhance customer success will set you apart. You are adaptable and can navigate the complexities of a global team while maintaining a focus on local customer needs.

What you'll do

As the Regional Director of Customer Success at Cloudbeds, you will lead a cross-functional team dedicated to enhancing the customer experience in Thailand. You will be responsible for overseeing support, implementation, and account management functions, ensuring that your team delivers exceptional service to clients. Your leadership will drive accountability and promote effective communication across all levels of the organization.

You will own the Thai portfolio of customers, working closely with them to understand their needs and challenges. By fostering strong relationships, you will help clients maximize the value they receive from Cloudbeds' platform. Your strategic vision will guide your team in implementing best practices that enhance customer satisfaction and loyalty.

In this role, you will analyze customer feedback and performance metrics to identify areas for improvement. You will collaborate with product and engineering teams to advocate for customer needs and influence product development. Your insights will play a crucial role in shaping the future of Cloudbeds' offerings in the region.

What we offer

Cloudbeds provides a unique opportunity to work in a fully remote environment, allowing you to collaborate with a global team of innovators. You will be part of a company that is transforming the hospitality industry and making a significant impact on how hoteliers operate. We offer competitive compensation and benefits, along with a culture that values creativity and collaboration.

Join us at Cloudbeds and be a part of a mission-driven team that is dedicated to helping our clients succeed. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.