Customer Solutions Engineer • Senior

Who you are

You have a strong background in customer solutions engineering, with a focus on understanding customer needs and delivering effective solutions. Your experience includes working closely with cross-functional teams to ensure customer satisfaction and success. You are curious and empathetic, always looking to learn new skills and improve your approach to customer challenges. You thrive in a collaborative environment and are committed to building a diverse and inclusive team.

Desirable

Experience in a technical role that involves customer interaction is a plus. Familiarity with Cloudflare's products and services will help you hit the ground running. A proactive attitude towards problem-solving and a passion for technology will set you apart.

What you'll do

As a Senior Customer Solutions Engineer at Cloudflare, you will work directly with customers to understand their business challenges and how Cloudflare can help address them. You will collaborate with Customer Success Managers, Account Executives, and other team members to create tailored solutions that meet customer needs. Your role will involve providing technical guidance and support during the onboarding process, ensuring that customers can effectively utilize Cloudflare's services. You will also be responsible for identifying opportunities for upselling and cross-selling additional services to enhance customer value.

You will engage with customers through various channels, including meetings, webinars, and documentation, to educate them about Cloudflare's offerings and best practices. Your ability to communicate complex technical concepts in a clear and concise manner will be essential in helping customers understand the benefits of our solutions. You will also gather feedback from customers to inform product development and improve service delivery.

What we offer

At Cloudflare, we offer a supportive and inclusive work environment where you can grow your skills and advance your career. We believe in the importance of work-life balance and provide flexible working arrangements, including hybrid options. You will have access to ongoing training and development opportunities to help you stay at the forefront of technology and customer solutions. Join us in our mission to build a better Internet and make a meaningful impact on our customers' success.